🔒 Data Protection Policy

cv77's Privacy Policy

Your personal information is of the highest importance to us — this page clearly explains how cv77 collects, stores, and protects your data.

Last updated: January 2026

Introduction and Scope

cv77 ("we", "us", or "the platform") is a trusted online gaming and betting service provider in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, disclose, and protect the personal information ("data") of our users.

By visiting the cv77.cam website, registering, or using any of our services, you accept the terms of this Policy. This Policy should be read together with our Terms and Conditions.

We believe that transparency builds trust. That is why this Policy uses clear, plain language to describe what we do and do not do with your data. If you have any questions, please contact our support team.

What Information We Collect

cv77 collects only the information that is necessary. We collect the following types of information:

Registration and Identity Information

  • Full name and username
  • Date of birth (for age verification — to confirm 21+)
  • Email address
  • Password (stored in encrypted form)
  • National ID card or passport number (for KYC verification)

Financial Information

  • bKash, Nagad, Rocket, or Upay mobile banking number
  • Bank account details (where applicable)
  • Transaction history and amounts
  • Deposit and withdrawal records

Technical and Device Information

  • IP address and geographic location
  • Browser type and version
  • Device type (mobile, tablet, desktop)
  • Operating system
  • Cookie and session data

Gaming and Behavioural Information

  • Play history and preferences
  • Bonus and promotion usage records
  • Time spent on site and browsing patterns
  • Support centre contact records

Purpose of Using Information

cv77 uses the information it collects only for the following legitimate purposes:

Account Management and Service Delivery

We use your information to create, verify, and maintain your account; to process deposits and withdrawals; to provide bonuses and rewards; and to ensure customer support.

Identity Verification and Fraud Prevention

To confirm your age and identity through the KYC (Know Your Customer) process; to detect and prevent multiple accounts and fraudulent activity; and to maintain the security of the platform.

Personalised Experience

To provide relevant games and offers based on your gaming preferences; to send promotional messages (only with your consent); and to improve the content of the site.

Legal and Regulatory Compliance

To comply with applicable laws and regulations; to maintain responsible gaming policies; to prevent financial crime and money laundering (AML); and to meet any legal obligations.

Information Storage and Security

cv77 uses industry-standard security measures to keep your information safe. Our security framework is as follows:

  • SSL/TLS Encryption: All data between your browser and our servers is transmitted over an encrypted connection.
  • Database Encryption: Stored sensitive information, particularly passwords and financial data, is kept in encrypted form.
  • Access Controls: Only authorised personnel can access your personal information, and their access is logged.
  • Regular Security Reviews: We regularly review our systems and procedures so that any vulnerabilities can be addressed quickly.
  • Data Retention Limits: Unless there is a legal requirement, information is retained for a maximum of 5 years after your account is closed, after which it is securely deleted.

That said, no method of transmitting information over the internet or storing it electronically is completely secure. We apply the highest industry-standard protections, but we cannot guarantee absolute security.

Sharing Information with Third Parties

cv77 does not sell your personal information. We may share information with third parties only in the limited circumstances described below:

Payment Processors

Financial information required to process bKash, Nagad, Rocket, Upay, and bank transfers is sent to the relevant payment gateways. These organisations operate under their own privacy policies.

Technology Service Providers

Technology partners who assist in operating our platform (hosting, cybersecurity, customer support software) may access information to the extent necessary. They are bound by strict confidentiality agreements.

Legal Obligations

We may be required to share information with authorities pursuant to a court order, government directive, or legal requirement. In such cases, only the minimum necessary information is provided.

Game Software Providers

Game developers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt may process limited data to operate games. They operate under their own data policies.

Fraud Prevention Agencies

Information may be shared as necessary with organisations specialising in anti-money laundering (AML) and fraud detection, which helps ensure the overall security of the platform.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such cases, we will notify users in advance.

Your Rights and Choices

As a registered user of cv77, you have the following rights:

  • Right to Access: You have the right to request a copy of the information we hold about you.
  • Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly in your account settings.
  • Right to Erasure: In certain circumstances, you may request that your personal information be deleted, although some information may need to be retained due to legal obligations.
  • Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
  • Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.
  • Right to Complain: If you have concerns about our data processing, please contact our support team.

To exercise any of these rights, contact us via live chat at our support centre or by email. We will respond within a reasonable timeframe.

Protection of Minors

cv77 provides services only to those aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

Providing a date of birth for age verification is mandatory at registration. If we become aware that a minor has registered, their account will be closed immediately and the information collected will be deleted.

If a parent or guardian believes their child is using this platform, please notify our support team. To learn more about responsible gaming, visit our Responsible Gaming page.

International Data Transfers

Our technology infrastructure may operate on servers located in various countries. As a result, your information may be transferred outside Bangladesh. In such cases, we ensure that:

  • Transferred data remains encrypted.
  • Third-party service providers comply with our privacy standards.
  • We work only with trusted and reliable partners.
  • Applicable data protection rules are followed for international transfers.

Policy Changes and Updates

cv77 may update this Privacy Policy from time to time. If there are significant changes, we will notify users by email or through a notice on the site.

After each update, the "Last updated" date on the site will be changed. If you continue to use the site after a change, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.

Previous versions of this Policy can be provided through the support centre upon request.

Related Policies and Documents

This Privacy Policy should be read together with our other policies:

Terms and Conditions

Detailed information about the overall rules for using the service, account policies, bonus terms, and user responsibilities.

Read

Responsible Gaming

Information about safe gaming habits, self-exclusion options, deposit limit settings, and support resources.

Read

FAQ

FAQ — Answers to frequently asked questions about accounts, payments, bonuses, and the platform.

Read

Contact and Complaints

For any questions, requests, or complaints related to this Privacy Policy, please get in touch with us. Our data protection team is always ready to respond.

Contact Us

24/7 live chat support (in Bengali) — available from any page on the site

[email protected]

We typically respond to your email within business days. For urgent matters, please use live chat.